When a payment claim is submitted to the RAMQ, it first undergoes an initial summary validation. Several elements are checked during this process, such as the presence of required information and compliance with the billing deadline. If the claim fails this initial validation, it is automatically rejected before an invoice number is even assigned to it; it is then considered “unpayable.” Xacte notifies you when you have unpayable claims via a notification on your home page.
In this article, we explain how to find and process your unpayable claims, depending on the application you use.
👉 Premium Users
If you are subscribed to our Premium plan, your unpayable claims are handled by your billing specialist and therefore do not appear on your home page.
Web Platform
Viewing Your Unpayable Claims
When one or more claims are rejected after submission, a notification appears on your dashboard.
Click on this notification to view the complete list of your unpayable claims. In this list, the Er. column (1) displays the error number associated with each claim. You can hover your cursor over this number to see its description. Click on Open (2) next to a claim to view it.
The error messages associated with the rejection are displayed at the top. If applicable, the number associated with one or more messages may also appear on the problematic line(s).
Depending on the situation, you then have two options: delete the claim or correct it to resubmit it.
Deleting a Claim
To delete an unpayable claim, click on the X in the upper-left corner.
Correct a Claim
Enable edit mode by clicking on Modify the claim in the upper-left corner.
Make the necessary corrections.
Click on Save (1), then on Send to the RAMQ (2).
The rejected version is permanently saved, along with its error messages. To view it, use the navigation arrows located at the bottom right of the window.
Mobile App
Viewing Your Unpayable Claims
When one or more claims are rejected after submission, an orange notification appears in the upper-left corner of the Billing window.
Tap this notification to view the list of your unpayable claims.
To view a claim, tap it. The applicable error messages will appear at the top of the Claim tab.
Depending on the situation, you then have two options: delete the claim or correct it to resubmit it.
Deleting a Claim
Return to the list of rejected claims.
Tap the three dots to the right of the claim in question.
Tap Delete claim.
Correcting a Claim
Enter edit mode by tapping the three dots in the top-right corner, then tapping Modify the claim.
Make the necessary corrections.
Tap Save at the bottom of the window.
Resubmit the claim by tapping the three dots in the top-right corner, then tapping Send the claim at the RAMQ.
The rejected version is permanently saved, along with its error messages. To view it, you’ll need to log in to the web platform, open the claim in your archives, and use the navigation arrows located in the bottom-right corner.
